These terms explain the rules for using Sweetie Ears. A parent or legal guardian must accept these terms for themselves and for any child who uses the app.
1. Agreement to These Terms
These Terms & Conditions ("Terms") are a legal agreement between you and Sweetie Ears ("Sweetie Ears", "we", "us", or "our"). By creating an account, signing in, starting a subscription, or using the app, you agree to these Terms.
If a child uses Sweetie Ears, the child may do so only with permission and supervision from a parent or legal guardian. The parent or guardian is responsible for the child's use of the app.
2. The Sweetie Ears Service
Sweetie Ears provides short music ear-training sessions, progress tracking, reminders, and parent dashboard features. The app is for learning and play. It does not provide medical, therapeutic, diagnostic, or professional education advice.
We work hard to make the product helpful, but we do not promise that a child will develop perfect pitch, reach a particular musical level, or achieve any specific result.
3. Parent Accounts
You may need to sign in with Google, Facebook, Apple, or another supported provider. You must provide accurate account information, keep your sign-in credentials secure, and tell us promptly if you believe your account has been misused.
You may not create an account for someone else without permission, impersonate another person, or use the app if you are legally prohibited from doing so.
4. Child Use and Supervision
Sweetie Ears is designed for young children, but it is not a babysitting, safety, health, or emergency service. A responsible adult should decide whether the app is appropriate for the child and should supervise use as needed.
- Keep sessions age-appropriate and stop use if a child becomes tired, upset, or uncomfortable.
- Do not upload or send us sensitive child information unless support specifically asks for it and you decide it is necessary.
5. Subscriptions and Purchases
Some features may require a paid subscription or in-app purchase. Purchases are handled by Apple, Google, RevenueCat, or another app-store payment provider. Their payment, renewal, refund, cancellation, and family-sharing rules may apply in addition to these Terms.
Subscription prices, trial periods, renewal dates, and cancellation instructions are shown before purchase. You can manage or cancel subscriptions through the relevant app-store account settings. Except where required by law or app-store rules, payments are non-refundable once charged.
6. Acceptable Use
You agree to use Sweetie Ears lawfully and respectfully. You must not misuse, disrupt, reverse engineer, scrape, overload, or interfere with the app or its systems.
- Do not attempt to bypass security, authentication, subscription checks, or usage limits.
- Do not upload malicious code or use the app to harm another person.
- Do not copy, resell, sublicense, or commercially exploit the app without our written permission.
- Do not use Sweetie Ears to violate privacy, consumer protection, intellectual property, child safety, or other applicable laws.
7. Our Content and License to You
Sweetie Ears, including its software, designs, characters, sounds, music-learning structure, text, graphics, trademarks, and other content, is owned by us or our licensors and is protected by law.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the app for your household's personal, non-commercial use, subject to these Terms and app-store rules.
8. Feedback
If you send us ideas, suggestions, bug reports, or other feedback, you allow us to use that feedback without restriction or compensation to you. We will not treat feedback as confidential unless we separately agree in writing.
9. Third-Party Services
Sweetie Ears may rely on third-party services for sign-in, hosting, payments, subscriptions, support, notifications, or links. Those services may have their own terms and privacy policies. We are not responsible for third-party services that we do not control, except where applicable law says otherwise.
10. Privacy
Our Privacy Policy explains how we collect, use, share, and protect personal information. By using Sweetie Ears, you acknowledge the Privacy Policy and agree that we may process information as described there.
11. Security and Data Loss
We use reasonable technical and organizational safeguards to protect accounts and data. However, no mobile app, network, server, or storage system is perfectly secure. Highly sophisticated attacks, platform vulnerabilities, user credential compromise, or events outside our reasonable control may still cause unauthorized access, data loss, downtime, or disclosure.
To the maximum extent permitted by law, Sweetie Ears is not responsible for every loss or damage caused by a third-party cyberattack or security incident where we used reasonable safeguards and complied with our legal obligations. Nothing in these Terms limits rights or remedies that cannot legally be limited.
12. Service Changes and Availability
We may update, improve, suspend, or discontinue parts of Sweetie Ears. We try to avoid unnecessary disruption, but we do not guarantee that the app will always be available, error-free, or compatible with every device or operating system version.
13. Disclaimers
Sweetie Ears is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim warranties that the app will meet every expectation, produce a particular learning outcome, or be uninterrupted or error-free.
Some jurisdictions do not allow certain warranties to be excluded. Where consumer guarantees, statutory warranties, or other mandatory protections apply, these Terms do not exclude, restrict, or modify them except to the extent the law allows.
14. Limitation of Liability
To the maximum extent permitted by law, Sweetie Ears and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity.
To the maximum extent permitted by law, our total liability for claims relating to Sweetie Ears is limited to the amount you paid for the app or subscription in the 12 months before the event giving rise to the claim, or NZD 100 if you paid nothing.
Nothing in these Terms limits or excludes liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence where such liability cannot be excluded, or any liability that cannot be limited under applicable consumer, privacy, or child protection laws.
15. Indemnity
If you misuse Sweetie Ears or violate these Terms, you agree to indemnify and hold Sweetie Ears harmless from claims, losses, and expenses arising from that misuse or violation, except to the extent caused by our own unlawful conduct or where this indemnity is not allowed by consumer law.
16. Suspension and Termination
You may stop using Sweetie Ears at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, misuse the service, or if we discontinue the service.
Termination does not automatically cancel an app-store subscription. You must cancel paid subscriptions through the relevant app-store account settings unless the app store provides another method. You may also ask us to delete your account and personal information as described in the Privacy Policy and our Data Deletion Instructions page.
17. Governing Law
These Terms are governed by the laws of New Zealand, except that mandatory consumer, privacy, child protection, and app-store laws in your country, state, province, or region may still apply. If a court or regulator in your location says a different mandatory law or venue applies, these Terms will be interpreted to respect that requirement.
18. Disputes
Please contact us first so we can try to resolve concerns informally. If a dispute cannot be resolved, it may be handled by the courts or dispute-resolution body with jurisdiction under applicable law. These Terms do not prevent you from making a complaint to a privacy, consumer, child safety, or app-store regulator.
19. Changes to These Terms
We may update these Terms as the app, business, or law changes. If changes are material, we will provide notice in the app, by email, or by another appropriate method where required by law. Continued use after changes take effect means you accept the updated Terms.
20. Contact
For legal or privacy questions, contact privacy@sweetieears.com. For general support, contact support@sweetieears.com.